FAQ

There are a couple changes in fixture/lamp quantity, but I don’t need to adjust my pricing. Why do I have to submit a final Change Order?

The PGE CIP Field Inspectors will check each measure quantity listed on the submitted project for accurate installation and will fail the project based on inaccurate quantities leading to delays in payment and possible rebate adjustments to the contractors.  Final Change orders are essential at project completion.

Why do I have to submit so many photos?

PGE’s Technical Review team checks that accelerated retirement savings calculations are based on existing or approved baseline conditions, so confirmation of existing wattage and lamp operation for each unique type is essential for PGE to realize and approve savings.

Which Project Completion Form should the customer sign?

Whenever possible the Customer should sign the PCF attached to the Final Change Order. The Technical Teviewers use this document, along the Final Change Order to confirm submitted project installation costs, rebate and customer confirmation of project completion.

What information is required for Payment History Screening?

The customer’s Tax ID and PGE service account ID (SAID) are required to confirm PGE’s business records are accurate and that the business requesting financing is a PGE customer in good payment standing, with 24 months history as a PGE customer. A project must also have an expected minimum project cost after rebates of $5,000 to qualify for the OBF loan.

What if my business does not pass the Payment History Screening?

A PGE representative will be assigned to work with the customer to submit an appeal to the OBF financing team. if the appeal is approved then OBF can be used for the project.

When does the contractor get paid rebate and OBF loan amount?

Ecology Action pays the rebated portion of the project costs to the contractor 30 days after the receipt of the Project Completion Package to the EA Project Manager. The OBF financed payment may take at least 4-10 weeks after the Project Completion Packet has been submitted to EA, based on completion of all PGE reporting requirements and final approvals as well as modifications to the loan agreements due to final scope change orders.

Does the customer receive a separate loan bill from PGE on top of the utility bill?

No, the loan payment is listed as a line item on the customer’s monthly utility bill and is due at the same time as the utility payment.